Eco Carpet Clean Pro (“we,” “our,” or “the Company”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with us, including through our website, Facebook/Instagram lead forms, phone calls, messages, and in-person services.
1. Information We Collect
We may collect the following types of information:
- Full name
- Phone number
- Email address (if provided)
- City or service location
- Details related to requested services (e.g., carpet cleaning, upholstery cleaning, rug cleaning, odor removal, or temporary storage)
- Communication records (calls, messages, emails)
Information may be collected via:
Third-party integrations (CRM, scheduling, or lead management tools)
Facebook / Instagram lead forms
Phone calls or text messages
Website forms
2. How We Use Your Information
We use your information only for business-related purposes, including:
- Contacting you regarding estimates, scheduling, or service inquiries
- Providing carpet, rug, or upholstery cleaning services
- Coordinating pickup, delivery, or temporary rug storage (when applicable)
- Customer service, follow-ups, and service updates
- Internal record-keeping and operational purposes
👉 We do NOT sell, rent, or trade your personal information to third parties.
3. Rug & Carpet Storage (Limited Liability)
In cases where temporary storage of carpets or rugs is requested or required:
- Storage is provided for a limited duration only, as agreed at the time of service
- Items are handled with reasonable care under standard industry practices
- Eco Carpet Clean Pro is not responsible for pre-existing damage, including but not limited to:
- Color bleeding
- Shrinkage
- Wear and tear
- Odor retention
- Material deterioration due to age, backing condition, or prior treatments
Storage does not constitute long-term warehousing or insurance coverage.
4. Liability Disclaimer (Cleaning Services)
By requesting or accepting our services, you acknowledge that:
Our liability, if any, is limited to the cost of the service performed
Some materials may react unpredictably to cleaning due to age, fabric type, dyes, prior treatments, or manufacturer defects
Eco Carpet Clean Pro is not liable for pre-existing conditions, hidden defects, or damages beyond reasonable control
5. Data Sharing & Third Parties
We may share information only when necessary with:
- CRM or scheduling software
- Payment processors
- Communication platforms (SMS, email, call tracking)
All third-party services are used solely to operate our business and are required to maintain reasonable data protection standards.
6. Data Security
We take reasonable technical and organizational measures to protect your information against:
- Unauthorized access
- Loss or misuse
- Disclosure or alteration
However, no method of transmission or storage is 100% secure.
7. Your Rights
You may request to:
- Review the information we have about you
- Correct or update your details
- Request deletion of your information (subject to legal or operational requirements)
Requests can be made by contacting us directly.
8. Changes to This Policy
We may update this Privacy Policy from time to time.
Updates will be reflected on this page with a revised effective date.
9. Contact Information
Eco Carpet Clean Pro
📍 87 Beaver St, Suite C
Waltham, MA 02453
📞 Phone: 617-987-1747
📧 Email: ecocarpetcleanpro@gmail.com